FAQs

Is the app safe for children?
Yes, the app does not collect or store any personally identifiable information. The app is completely free and there are no in app purchases. Augmented real...
Fri, 9 Oct, 2020 at 5:39 PM
Is the app accessible?
Please contact our support team via email at [email protected] with any accessibility queries.
Thu, 15 Oct, 2020 at 4:27 PM
I can't find the app on the App Store or Google Play
Your device may not be able to run the app. Make sure you have an ARKit (iOS) or ARCore (Android) supported device. Minimum specifications for iOS and Andr...
Fri, 9 Oct, 2020 at 5:39 PM
My Robot Mission AR doesn't work on my device
Your device may not be able to run the app. Make sure you have an ARKit (iOS) or ARCore (Android) supported device. Minimum specifications for iOS and Andr...
Fri, 9 Oct, 2020 at 5:40 PM
What happens to the photos I take?
You can choose to give the app permission to save photos. Photos captured in the app can then be saved to your device. There is no way to share photos direc...
Fri, 9 Oct, 2020 at 5:40 PM
Do you gather any personal data?
The app doesn't collect or store any personally identifiable information.
Fri, 9 Oct, 2020 at 5:41 PM
Where can I find your privacy policy?
Our privacy policy is available to read here https://www.factory42.uk/dxhrobots-privacy-policy
Fri, 9 Oct, 2020 at 5:41 PM
Where can I find your terms and conditions?
Our terms and conditions are available to read here https://www.factory42.uk/myrobotmissionartermsofservice
Fri, 9 Oct, 2020 at 5:41 PM
I couldn't find an answer to my question
The best way to contact our support team is via email at [email protected]
Fri, 9 Oct, 2020 at 5:42 PM