FAQs

Is the scientific content correct?
The app was created in partnership with experts from The Natural History Museum who helped with Palaeontological expertise in ensuring the scientific accur...
Tue, 13 Oct, 2020 at 6:01 PM
Is it scary?
Not at all! My Dino Mission AR is designed for children. Children shouldn't find anything in the app. scary; it has been design to engage with children...
Fri, 9 Oct, 2020 at 5:26 PM
Is the app accessible?
Please contact our support team via email at dinosupport@factory42.uk with any accessibility queries
Fri, 9 Oct, 2020 at 5:26 PM
I can't find the app on the App Store or Google Play
Your device may not be able to run the app. Make sure you have an ARKit (iOS) or ARCore (Android) supported device. Minimum specifications for iOS and Andr...
Fri, 9 Oct, 2020 at 5:27 PM
My Dino Mission AR doesn't work on my device
Your device may not be able to run the app. Make sure you have an ARKit (iOS) or ARCore (Android) supported device. Minimum specifications for iOS and Andr...
Fri, 9 Oct, 2020 at 5:27 PM
Do you gather any personal data?
The app doesn't collect or store any personally identifiable information.
Fri, 9 Oct, 2020 at 5:28 PM
Where can I find your privacy policy?
Our privacy policy is available to read here https://www.factory42.uk/dxhdinosaurs-privacy-policy
Fri, 9 Oct, 2020 at 5:29 PM
Where can I find your terms and conditions?
Our terms and conditions are available to read here https://www.factory42.uk/mydinomissionartermsofservice
Fri, 9 Oct, 2020 at 5:29 PM
I couldn't find an answer to my question
The best way to contact our support team is via email at dinosupport@factory42.uk
Fri, 9 Oct, 2020 at 5:29 PM